Free returns vs. free shipping

Free returns vs. free shipping

Free returns vs. free shipping Online retailers are always trying to offer deals and discounts to draw in customers, and two of the most popular are free shipping and free returns. Adding one or the other without considering how it affects your business from all angles can quickly gobble up your revenue and profits. So […]

What buyers really think about shipping

What buyers really think about shipping

With the COVID-19 pandemic redefining how eCommerce shoppers want to and are able to shop, 2020 had a monumental impact on consumer expectations. In previous years, we’ve seen a gradual shortening of expected wait times, but in 2020 the average time a consumer was willing to wait grew from 5 days to 8 days. However, […]

Having a great returns strategy should be a top priority in 2021

Having a great returns strategy should be a top priority in 2021

A solid returns strategy is more important than ever to ecommerce brands. Especially now in 2021 when every major ecommerce website such as Amazon offers free 30-day returns. Get it right and you’ll have customers for life. Yet the slightest slip up will instantly push potential customers straight to your competitors. And yes, we’re fully […]

Customer delivery expectations

Customer delivery expectations

As of 2021, we can easily say that the ecommerce retail space has come a very long way in recent years. Just a few years ago, delivery expectations were low – customers were expected to wait up to 10 days to have an item delivered. But slowly, expectations started changing. First, standard delivery options shortened […]

Last posting dates for Christmas 2020

Last posting dates for Christmas 2020

One of the most important aspects of holiday shipping preparation is actually knowing which carrier to use, and more importantly when. It’s vital to take care of your last-minute shippers, and knowing which services are available until which dates is crucial for cart conversions. I know it can be annoying when your receive orders literally […]

Strategies to streamline your shipping process

Strategies to streamline your shipping process

Strategies to streamline your shipping process Even though your store might be providing the best online shopping experience, it might not be enough. You might have a modern and attractive website, and you manage to sell a lot of products. But trust us, it’s the shipping process that ultimately wins the customers. You need to […]

Get your business ready for Brexit and the new customs rules

Get your business ready for Brexit and the new customs rules

Cross border trade has remained the same since the UK left the EU in January 2020, but all this is set to change in the next few months – new customs rules, new problems for online sellers. Starting with January 1st, 2021, there will be a new customs system implemented between the UK and the […]

Everything about Supplier Relationship Management (SRM)

Everything about Supplier Relationship Management (SRM)

Everything about Supplier Relationship Management (SRM) In order to grow your business effectively, developing strong relationships with your suppliers and manufacturers is extremely important – and this goes far beyond financial transactions. As an eCommerce business, a good line of communications can be mutually beneficial for both parties as you are both dependent on each […]

The pros and cons of dropshipping in 2020

The pros and cons of dropshipping in 2020

Dropshipping has become a popular logistics approach with today’s online entrepreneurs. In fact, at the beginning of 2020, searches for “dropshipping” hit an all-time high according to Google Trends. Why has it become so popular? It eliminates the need for warehousing- an expensive endeavor that calls for careful inventory stocking, not to mention a whole […]

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