With the COVID-19 pandemic redefining how eCommerce shoppers want to and are able to shop, 2020 had a monumental impact on consumer expectations. In previous years, we’ve seen a gradual shortening of expected wait times, but in 2020 the average time a consumer was willing to wait grew from 5 days to 8 days. However, […]
A solid returns strategy is more important than ever to ecommerce brands. Especially now in 2021 when every major ecommerce website such as Amazon offers free 30-day returns. Get it right and you’ll have customers for life. Yet the slightest slip up will instantly push potential customers straight to your competitors. And yes, we’re fully […]
After quite a number of extensions, the UK has left the EU on the 31st of January 2020, with a transition period lasting until the 31st of December (same year). Starting from January the 1st 2021, all UK-based retailers will have to follow new rules and regulations when it comes to exporting goods to countries […]
Customer delivery expectations As of 2021, we can easily say that the ecommerce retail space has come a very long way in recent years. Just a few years ago, delivery expectations were low – customers were expected to wait up to 10 days to have an item delivered. But slowly, expectations started changing. First, standard […]
Last posting dates for Christmas 2020 One of the most important aspects of holiday shipping preparation is actually knowing which carrier to use, and more importantly when. It’s vital to take care of your last-minute shippers, and knowing which services are available until which dates is crucial for cart conversions. I know it can be […]
When choosing delivery services, we all want the delivery to be as fast as possible so our customers will be happy to receive their orders on time. At the same time, we expect our parcels to be handled with great care throughout the journey – from the moment you hand it over to the courier […]
Strategies to streamline your shipping process Even though your store might be providing the best online shopping experience, it might not be enough. You might have a modern and attractive website, and you manage to sell a lot of products. But trust us, it’s the shipping process that ultimately wins the customers. You need to […]
Choosing shipping companies for your business You’re just starting out your brand new business, so as a new retailer, it might not occur to you at first, but one of the most important things you have to do is to decide on a company to ship your orders with. It may not even seem like […]
Everything about Supplier Relationship Management (SRM) In order to grow your business effectively, developing strong relationships with your suppliers and manufacturers is extremely important – and this goes far beyond financial transactions. As an eCommerce business, a good line of communications can be mutually beneficial for both parties as you are both dependent on each […]
How to ship food and perishable products during the COVID-19 outbreak As you might be aware, we are going through difficult times due to the outbreak. Due to this, more and more people choose wisely to sit home and order food online, instead of going to the store themselves. That’s great news, since more people […]