The work of building your own brand doesn’t stop when a customer clicks on the “Buy it Now ” button. Once a purchase has been made, there’s the business of getting your products to your customers safely and intact- while trying to exceed customer expectations. If done properly, your shipping experience can boost your brand’s […]
It would be hard to find someone who has shopped online and hasn’t experienced significant delays or at least a missing order in 2021. You might be tired of reading about this, but thanks to the pandemic, customer delivery concerns have increased over the past two years, hurting revenues, or improving customer relationships. It all […]
An effective order fulfilment process is essential to every eCommerce company. It is even more crucial amidst the current COVID-19 pandemic as its direct impact on global logistics and fulfillment left many eCommerce businesses exposed and unprepared to tackle this challenge. A clever fulfillment strategy, be it in-house or with the help of a 3PL […]
Fulfillment By Amazon (FBA) is a service offered by Amazon and it enables eCommerce retailers to store their products in Amazon warehouses — regardless of whether they actually sell on Amazon — and lets Amazon handle the packing and shipping of those products. In addition to offering fast and reliable fulfillment, FBA also provides customer […]
Throughout the pandemic, we have seen more and more businesses opening online stores in various niches and growing their presence. But how are these businesses growing so rapidly? We all know that the key to running a successful business is having the right team, vendors, systems, and processes in place to keep the business running […]
Everyone in the eCommerce supply chain will be affected by the new EU Value Added Tax rules coming into force on the 1st of July. From online sellers and marketplaces/platforms both inside and outside of the EU, to postal operators and couriers, customs and tax administrators and consumers will be affected by these changes. What […]
An order fulfillment or order management system involves every step taken by a business or organization, from receiving an order to delivering it to the final customer. This is the most fundamental way that each organization responds to and ultimately fills an order. What is an order processing system? An order processing system captures all […]
Amazon is the number one marketplace in the world. Most of Amazon’s success is because of their third-party sellers, in fact, around 50% of their sold items are from retailers using their platform to sell their merchandise. Nearly three-quarters of Amazon businesses have between just one and five employees. Amazon has made the marketplace welcoming […]
With eCommerce sales booming during the lockdown – it grew by 30% in 2020 – we saw an increase in customer expectations and an increase in returns volume. Having a great returns strategy in place can put nervous customers at ease since you are making clear what your returns policy is. This added layer of […]
With the COVID-19 pandemic redefining how eCommerce shoppers want to and are able to shop, 2020 had a monumental impact on consumer expectations. In previous years, we’ve seen a gradual shortening of expected wait times, but in 2020 the average time a consumer was willing to wait grew from 5 days to 8 days. However, […]