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Free returns vs. free shipping

Free returns vs. free shipping

Free returns vs. free shipping Online retailers are always trying to offer deals and discounts to draw in customers, and two of the most popular are free shipping and free returns. Adding one or the other without considering how it affects your business from all angles can quickly gobble up your revenue and profits. So […]

Why returns management is important for your business

Why returns management is important for your business

With eCommerce sales booming during the lockdown – it grew by 30% in 2020 – we saw an increase in customer expectations and an increase in returns volume. Having a great returns strategy in place can put nervous customers at ease since you are making clear what your returns policy is.  This added layer of […]

How will Brexit impact your shipping strategies?

How will Brexit impact your shipping strategies?

UK’s vote to leave the European Union has had a huge global impact. From stock prices to travel plans, a lot of people have been affected in some shape or form. However, while some have barely felt the shift, those engaging in international shipping face significant changes. The landmark decision to leave the EU has […]

What buyers really think about shipping

What buyers really think about shipping

With the COVID-19 pandemic redefining how eCommerce shoppers want to and are able to shop, 2020 had a monumental impact on consumer expectations. In previous years, we’ve seen a gradual shortening of expected wait times, but in 2020 the average time a consumer was willing to wait grew from 5 days to 8 days. However, […]

Having a great returns strategy should be a top priority in 2021

Having a great returns strategy should be a top priority in 2021

A solid returns strategy is more important than ever to ecommerce brands. Especially now in 2021 when every major ecommerce website such as Amazon offers free 30-day returns. Get it right and you’ll have customers for life. Yet the slightest slip up will instantly push potential customers straight to your competitors. And yes, we’re fully […]

The effects of Brexit on UK retailers shipping to the EU

The effects of Brexit on UK retailers shipping to the EU

After quite a number of extensions, the UK has left the EU on the 31st of January 2020, with a transition period lasting until the 31st of December (same year). Starting from January the 1st 2021, all UK-based retailers will have to follow new rules and regulations when it comes to exporting goods to countries […]

Customer delivery expectations

Customer delivery expectations

As of 2021, we can easily say that the ecommerce retail space has come a very long way in recent years. Just a few years ago, delivery expectations were low – customers were expected to wait up to 10 days to have an item delivered. But slowly, expectations started changing. First, standard delivery options shortened […]

Last posting dates for Christmas 2020

Last posting dates for Christmas 2020

One of the most important aspects of holiday shipping preparation is actually knowing which carrier to use, and more importantly when. It’s vital to take care of your last-minute shippers, and knowing which services are available until which dates is crucial for cart conversions. I know it can be annoying when your receive orders literally […]

Strategies to streamline your shipping process

Strategies to streamline your shipping process

Strategies to streamline your shipping process Even though your store might be providing the best online shopping experience, it might not be enough. You might have a modern and attractive website, and you manage to sell a lot of products. But trust us, it’s the shipping process that ultimately wins the customers. You need to […]

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